Privacy Policy

Your Privacy Matters

At Big Twist, we’re committed to protecting your privacy and being transparent about how we collect, use, and safeguard your information. This Privacy Policy explains what data we gather when you visit our website, why we collect it, and how we use it to improve your experience.

We believe your privacy is a fundamental right. That’s why we keep our data collection minimal, never sell your personal information, and give you control over your data. By using Big Twist, you agree to the practices described in this policy.

Information We Collect

Information You Provide Directly

When you interact with certain features on our website, you may choose to provide us with information such as:

• Contact Information: When you reach out through our contact form, sign up for our newsletter, or participate in community features, we may collect your name, email address, and message content
• Project Submissions: If you share photos of your finished projects or participate in community showcases, you voluntarily provide images and descriptions
• Comments & Feedback: Any comments, questions, or feedback you share on our website or through communication channels

Information Collected Automatically

Like most websites, we automatically collect certain technical information when you visit Big Twist:

• Usage Data: Pages you visit, time spent on pages, links clicked, and navigation patterns
• Device Information: Browser type, operating system, device type, and screen resolution
• Location Data: General geographic location based on IP address (country or city level, not precise location)
• Referral Information: Which website or search engine referred you to Big Twist

Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and understand how visitors use our site. Cookies are small text files stored on your device that help us recognize you on return visits.

You can control cookies through your browser settings. However, disabling certain cookies may affect your ability to use some features of our website.

How We Use Your Information

We use the information we collect for legitimate purposes that benefit both you and our website:

• Improve Your Experience: Understand which content resonates with visitors and optimize our website accordingly
• Respond to You: Answer your questions, respond to contact form submissions, and provide customer support
• Send Updates: If you’ve opted in, send newsletters with new patterns, yarn recommendations, and crafting tips
• Analyze Traffic: Use analytics tools to understand website performance and visitor behavior
• Affiliate Tracking: Track clicks and purchases made through our Amazon affiliate links to earn commissions
• Prevent Fraud: Detect and prevent spam, abuse, and security issues
• Comply with Laws: Meet legal obligations and respond to legal requests when required

Third-Party Services & Data Sharing

We work with trusted third-party services to operate our website and provide you with the best experience. These partners may have access to certain information, but only to perform specific tasks on our behalf.

Amazon Associates Program

As an Amazon affiliate, when you click our product links and visit Amazon, cookies may be placed by Amazon to track your activity for commission purposes. Amazon’s use of your data is governed by the Amazon Privacy Notice.

Analytics Providers

We use analytics services (such as Google Analytics) to understand how visitors use our website. These services may collect information about your visit, including pages viewed, time spent, and referring websites. This data is typically anonymized and aggregated.

Email Service Providers

If you subscribe to our newsletter, your email address is stored with our email service provider. We only use this to send you content you’ve opted into receiving, and you can unsubscribe at any time.

Hosting & Security Services

Our website is hosted on secure servers provided by our hosting company, which may have access to server logs and technical data necessary for website operation and security.

We never sell your personal information to third parties. Any data sharing is limited to the services described above and necessary for website operation.

Your Privacy Rights & Choices

You have control over your personal information and how we use it. Depending on your location, you may have specific legal rights regarding your data:

Access & Correction

You can request access to the personal information we hold about you and ask us to correct any inaccuracies.

Deletion

You can request that we delete your personal information, subject to legal obligations that may require us to retain certain data.

Opt-Out of Communications

If you’ve subscribed to our newsletter, you can unsubscribe at any time using the link in every email we send. We’ll respect your choice immediately.

Cookie Preferences

You can manage or disable cookies through your browser settings. Keep in mind that blocking certain cookies may impact website functionality.

Do Not Track

Some browsers offer “Do Not Track” signals. While we respect your privacy choices, our website doesn’t specifically respond to Do Not Track signals at this time.

To exercise any of these rights, please contact us with details of your request. We’ll respond within a reasonable timeframe as required by applicable law.

Data Security

We take reasonable measures to protect your information from unauthorized access, alteration, disclosure, or destruction. This includes:

• Secure hosting infrastructure with regular security updates
• Encrypted data transmission using SSL/TLS protocols
• Limited access to personal information on a need-to-know basis
• Regular monitoring for security vulnerabilities

However, no method of transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security. Please use caution when sharing sensitive information online.

Children’s Privacy

Big Twist is a general audience website intended for users aged 13 and older. We don’t knowingly collect personal information from children under 13. If you’re a parent or guardian and believe your child has provided us with personal information, please contact us immediately and we’ll delete it from our systems.

We encourage parents to supervise their children’s online activities and teach them about safe internet practices.

International Visitors

Big Twist is based in the United States, and our servers are located in the U.S. If you’re accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the U.S., where data protection laws may differ from those in your country.

By using Big Twist, you consent to the transfer of your information to the United States and the processing of that information as described in this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We’ll indicate the date of the most recent update at the top of this page.

If we make significant changes that materially affect your privacy rights, we’ll provide additional notice through our website or by email if you’ve subscribed to our newsletter. Your continued use of Big Twist after any changes constitutes acceptance of the updated Privacy Policy.

We encourage you to review this policy periodically to stay informed about how we’re protecting your information.